Position Overview:
We are seeking a highly motivated and skilled Sales Engineer in to join the Virsec Customer Success team. This Sales Engineer will play a critical role in bridging the gap between technical expertise and customer needs, ensuring our products meet the highest standards and exceed client expectations. This role involves a combination of technical know-how, customer service, and sales acumen to drive our product adoption and satisfaction.
Key Responsibilities:
1. Technical Expertise:
- Be the technical quarterback to the sales team and potential clients.
- Understand customer requirements and tailor solutions to meet their specific needs.
- Stay updated on industry trends, products, and technological advancements including, but not limited to:
- Endpoint detection and response & protection platforms (EPP, EDR, MDR, XDR).
- Security event management and orchestration (SIEM, SOAR).
- Threat actor behavior.
2. Sales Strategy & Execution:
- Collaborate with sales representatives to develop and execute effective sales strategies.
- Assist in the preparation of sales proposals, contracts, and technical documentation.
- Conduct presentations, technical deep dives, product demos, proof of concepts, paid pilots, and product bakeoff [attack simulation] tests.
3. Product Expertise:
- Maintain an in-depth understanding of our products, their functionalities, and their applications.
- Provide feedback to product development teams based on customer insights and market trends.
- Create and maintain technical content, such as manuals, FAQs, online resources.
4. Customer Relationship Management:
- Build and maintain strong relationships with key stakeholders and decision-makers.
- Ensure customer satisfaction by addressing technical issues and providing ongoing support.
- Conduct post-sale follow-ups to ensure product performance and identify potential upsell opportunities.
Qualifications:
- Education: Bachelor’s degree in engineering, computer science, or a related technical field.
- Experience: 1+ years of experience in sales engineering. 3+ years of experience in technical roles such as software development, system administration, security analyst, penetration testing/ethical hacking.
- Sales Skills: Proven ability to drive sales and build strong client relationships. Experience in selling cyber security solutions.
- Communication: Excellent verbal and written communication skills, with the ability to explain complex technical concepts to a non-technical audience.
- Problem-Solving: Strong analytical and problem-solving abilities, with a customer-focused approach.
- Travel: Ability to travel as required for client meetings, presentations, and industry events, up to 25%.
- Technical Skills:
- Linux and Windows Server operating systems.
- Application and endpoint security.
- Understanding of threat actor behavior (MITRE TTPs).
- Windows command prompt, PowerShell, Linux bash, Python, regular expressions.
Benefits:
- Competitive salary and commission structure.
- Health, dental, and vision insurance.
- 401(k) plan.
- Professional development opportunities.
- Remote work.
This Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
Equal Employment Opportunity
It is the policy of Virsec to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
